Refund Policy

How Refunds Work

EventLinqs is a platform that connects independent event organisers with their audiences. Each organiser sets their own refund policy, which is displayed on every event page before you purchase. In most cases, tickets are non-refundable unless the organiser has explicitly stated otherwise in their event terms.

Before buying, we encourage you to review the organiser's refund policy on the event page. If it isn't clearly stated, contact the organiser directly or reach out to us at hello@eventlinqs.com before completing your purchase.

When EventLinqs Guarantees a Refund

Regardless of the organiser's own refund policy, EventLinqs will always process a full refund in the following circumstances:

• Event cancelled. If the organiser cancels the event entirely, you are entitled to a full refund of everything you paid, including any EventLinqs service fees.
• Event rescheduled. If the event is moved to a new date and you are unable to attend the rescheduled date, you may request a refund. We will contact all affected ticket holders when a reschedule is announced and give you the option to keep your tickets or receive a refund.
• Material change. If the event is materially changed (including a significant change of venue, cancellation of the headlining act, or a fundamental change to the event format) you may be entitled to a refund under Australian Consumer Law. We assess these on a case-by-case basis, and we will always err on the side of the attendee in genuine disputes.

Service Fees

EventLinqs service fees cover the cost of running the platform, processing payments, and supporting both organisers and attendees. As a general rule, service fees are non-refundable for change-of-mind refunds, even where the organiser has agreed to refund the ticket face value.

Exception: If the event is cancelled by the organiser, EventLinqs will refund the full amount you paid, including service fees, without exception.

How Long Refunds Take

Once a refund has been approved, we process it immediately. However, the time it takes to appear back in your account depends on your bank or card issuer:

• Credit and debit cards: typically 5 to 10 business days.
• Buy Now Pay Later services: please contact your provider directly, as timelines vary.

If your refund has not appeared after 10 business days, contact us and we will investigate with Stripe, our payment processor.

How to Request a Refund

There are two ways to request a refund:

• Through your account.Log in, go to your tickets, find the relevant event, and click “Request refund”. You'll be guided through the process and can attach any supporting information.
• By email. Contact us at hello@eventlinqs.com with your order reference, the event name, and a brief explanation of your request. We aim to respond within 24 hours on business days.

Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Chargebacks take time, can be stressful, and often result in delays compared to resolving the issue directly with us. In most cases, we can process a refund faster than a chargeback would resolve.

Chargebacks also have consequences for the event organiser, who may be penalised by Stripe even if the chargeback is later reversed. If you have a legitimate dispute, we want to help. Please give us the chance to do so.

If you do initiate a chargeback and EventLinqs determines it is not justified, we reserve the right to contest it and to restrict your access to the platform.

Questions about a refund? hello@eventlinqs.com. We reply within 24 hours, Monday to Friday.